Phone: +86 159 7028 0944
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM EST
Address: Room 501, Shouchuang Business Building, No. 5 Longhua Square 3rd Road, Fukang Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China.
PAYMENT TERMS
PAYMENT TERMS
These Payment Terms apply to all purchases made through https://ucory.com. This Website is operated by Shenzhen Jingxi Zhihui Technology Co., Ltd. under the brand name “Ucory.”
By placing an order through our Website, you agree to these Payment Terms.
1. ACCEPTED PAYMENT METHODS
We accept the payment methods displayed on the checkout page. Available payment methods may include supported credit cards, debit cards, digital payment services, and other payment options provided by our authorized payment service providers.
The payment methods available to you may vary depending on your billing address, selected currency, device, or country or region. Only the payment methods displayed during checkout are available for your order.
2. CURRENCY AND PRICING
Unless another currency is clearly displayed during checkout, all prices and charges on the Website are shown and processed in United States dollars (USD).
The final amount payable, including the product price, applicable shipping charges, discounts, and taxes, will be displayed before you submit your order.
If your payment account uses a different currency, your bank or payment provider may apply currency-conversion rates or additional fees. These charges are determined by your bank or payment provider and are not collected by Ucory.
3. PAYMENT AUTHORIZATION AND CHARGING
Payment is authorized and charged when you submit your order at checkout.
By submitting an order, you authorize Shenzhen Jingxi Zhihui Technology Co., Ltd. (operating as Ucory) and its authorized payment service providers to charge the payment method selected during checkout for the total amount displayed.
Your order will not be processed until the payment has been successfully authorized.
4. PAYMENT VERIFICATION
To protect customers and prevent unauthorized transactions, we or our payment service providers may verify payment information before processing an order.
Verification may include confirming billing information, requesting additional information, or reviewing a transaction for suspected fraud. If the required verification cannot be completed, the order may be delayed or cancelled.
5. FAILED OR DECLINED PAYMENTS
A payment may be declined because of incorrect payment information, insufficient funds, bank restrictions, expired cards, security checks, or other reasons determined by the payment provider.
If your payment is declined, please check the information entered or contact your bank or payment provider. We are unable to override a payment decision made by your bank or payment provider.
6. PAYMENT SECURITY
Payments are processed through authorized third-party payment service providers using appropriate security measures.
Ucory does not directly receive or store your complete card number or card security code. Your payment information is handled in accordance with the security and privacy practices of the relevant payment service provider.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. ORDER CONFIRMATION
After successful payment, you will receive an order confirmation at the email address provided during checkout.
An order confirmation means that we have received your order. It does not guarantee final acceptance or shipment. We may cancel an order because of payment problems, suspected fraud, product unavailability, pricing errors, shipping restrictions, or another legitimate reason.
If we cancel an order after payment has been collected, the affected amount will be refunded to the original payment method.
8. TAXES, SHIPPING CHARGES, AND CUSTOMS FEES
Applicable shipping charges and taxes will be displayed during checkout where required.
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country or region. Unless otherwise stated during checkout, these charges are the responsibility of the customer and are not collected by Ucory.
9. REFUNDS
Approved refunds will be returned to the original payment method used for the order.
After a refund is issued, the time required for it to appear in your account depends on your bank, card issuer, or payment provider. Further information about eligibility for refunds is provided in our Return & Refund Policy.
10. PAYMENT DISPUTES
If you believe that a payment was charged incorrectly or without authorization, please contact us at service@ucory.com before opening a payment dispute so that we can review the transaction and assist you.
Nothing in this section limits any right you may have to contact your bank or payment provider regarding an unauthorized transaction.
11. CHANGES TO THESE PAYMENT TERMS
We may update these Payment Terms when our payment methods, checkout process, or legal obligations change.
The updated version will be published on this page with a revised “Last Updated” date. Changes will apply to orders placed after the updated terms become effective.
12. CONTACT INFORMATION
For questions about payments, billing, refunds, or transactions, please contact:
Company Name: Shenzhen Jingxi Zhihui Technology Co., Ltd.
Operating Brand: Ucory
Website: https://ucory.com
Email: service@ucory.com
Phone: +86 159 7028 0944
Company Address: Room 501, Shouchuang Business Building, No. 5 Longhua Square 3rd Road, Fukang Community, Longhua Subdistrict, Longhua District, Shenzhen, China.